DISTANCE SALES CONTRACT
**Article 1 - Parties**
**1.1. Seller**
Name: e d d e
Email: info@eddeforlove.com
**1.2. Buyer**
Name/Surname or ID Number:
Address:
Phone:
Email:
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**Article 2 - Subject**
The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on Consumer Protection and the Regulation on Distance Contracts regarding the sale and delivery of the product, whose specifications and sales price are specified below, ordered electronically by the BUYER from the SELLER’s website at www.eddeforlove.com.
The BUYER acknowledges and declares under this agreement that they have been informed by the SELLER in a clear, understandable manner and in compliance with internet communication standards about:
- the SELLER’s name, title, full address, phone number, and other contact details;
- the essential characteristics of the product subject to sale;
- the price of the product, including all taxes;
- the method of payment;
- the delivery conditions and costs;
- their right of withdrawal, the procedure for exercising this right, and the official authorities to which complaints and objections can be submitted.
The BUYER confirms having reviewed and electronically approved these preliminary details before placing their order.
The preliminary information provided on the www.eddeforlove.com website and the invoice issued for the order placed by the BUYER are integral parts of this agreement.
**Article 3 - Product/Payment/Delivery Information**
The type and nature, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice details, and shipping cost of the product(s) purchased electronically are specified below. The person to be invoiced must be the same as the party to this agreement. The information provided below must be accurate and complete. The BUYER agrees to fully cover any damages arising from inaccurate or incomplete information and accepts full responsibility for any issues caused by such inaccuracies.
In cases where the SELLER deems necessary, if the information provided by the BUYER is found to be inconsistent with the truth, the SELLER reserves the right to suspend the order. If the SELLER encounters issues with the order and cannot reach the BUYER via the provided phone number, email, or mailing address, the SELLER may freeze the order for 15 (fifteen) days. During this period, the BUYER is expected to contact the SELLER regarding the issue. If no response is received from the BUYER within this time, the SELLER reserves the right to cancel the order to prevent any potential loss for either party.
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**Purchased Product(s)**
Name, Code: ... unit(s)
Total Sales Price: ... TL
Payment Method: Credit Card/Bank Transfer (EFT)
Recipient:
Phone Number:
Delivery Address:
Invoiced Person/Entity:
Invoice Address:
Tax Office:
Tax Identification Number:
Shipping Cost: ... TL
**Article 4 - Contract Date and Force Majeure**
The contract date is the date the BUYER placed the order: ../../….
Unforeseen events or circumstances that were not present or anticipated at the time of signing the contract and that arise beyond the control of the parties, rendering it partially or completely impossible for one or both parties to fulfill their contractual obligations or to fulfill them on time, shall be considered force majeure (e.g., natural disasters, war, terrorism, riots, changes in legislative provisions, expropriation, strikes, lockouts, significant disruptions in production and communication facilities, etc.). The party affected by the force majeure shall immediately notify the other party in writing of the situation.
During the continuation of the force majeure, neither party shall bear any liability for failure to fulfill their obligations. If the force majeure persists for 30 (thirty) days, either party shall have the right to unilaterally terminate the contract.
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**Article 5 - Rights and Obligations of the Seller**
5.1. The SELLER agrees and undertakes to fulfill the obligations assigned to them under this contract in full, except in cases of force majeure, in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on Distance Contracts.
5.2. Individuals under the age of 18 cannot make purchases from the website **www.eddeforlove.com**. The SELLER will assume that the age provided by the BUYER in the contract is accurate. However, the SELLER cannot be held responsible if the BUYER provides incorrect age information.
5.3. The SELLER is not responsible for pricing errors arising from system malfunctions on **www.eddeforlove.com**. This includes errors stemming from the website's system, design, or any illegal interventions on the website. Consequently, the SELLER cannot be held liable for promotional or pricing errors resulting from such issues. The BUYER cannot claim any rights from the SELLER based on system errors.
5.4. Purchases from **www.eddeforlove.com** can be made via credit card (Visa, MasterCard, etc.) or bank transfer. Orders for which payment has not been transferred within one week of the order date will be canceled. The processing of orders begins not at the time the order is placed but at the time the required amount is collected from the credit card account or when the transfer (EFT) is received in the bank accounts. Payment methods such as cash-on-delivery or postal checks conducted without prior consultation with customer service will not be accepted.
**Article 6 - Rights and Obligations of the Buyer**
6.1. The BUYER agrees and undertakes to fulfill their obligations under this contract completely, except in cases of force majeure.
6.2. By placing an order, the BUYER acknowledges and agrees that they have accepted the terms of this contract and undertake to make the payment in accordance with the specified payment method.
6.3. The BUYER confirms that they have received clear, understandable, and appropriate information regarding the SELLER's name, title, full address, telephone, and other contact information; the main characteristics of the product subject to sale; the total price including taxes; the payment method; delivery conditions and costs; the right of withdrawal and its use; and the official authorities to which complaints and objections can be submitted. The BUYER declares that they have confirmed this information electronically before placing the order.
6.4. In accordance with the previous clause, the BUYER acknowledges and declares that they have read and understood the information on the **www.eddeforlove.com** website regarding order/payment/usage procedures, including order and payment conditions, product usage instructions, precautions against possible situations, and warnings, and have provided the necessary confirmation electronically.
6.5. If the BUYER wishes to return the purchased product, they agree and undertake not to damage the product or its packaging under any circumstances and to return the original invoice and delivery note at the time of return.
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**Article 7 - Order/Payment Procedure**
**Order**
The total price of the products added to the shopping cart, including VAT (and the total installment amount for installment payments), is processed through the relevant bank's POS system after the BUYER's confirmation. Orders are not shipped until a confirmation email is sent to the customer.
If there are any delays or issues with the payment process, such as problems related to the credit card, the BUYER will be notified using one or more of the communication methods specified in the contract (phone, fax, or email). The BUYER may be asked to contact their bank if necessary.
The time of order processing is not the moment the order is placed but the moment when the required amount is collected from the credit card or when the transfer (EFT) is confirmed to have reached the SELLER's accounts.
If, for a justified reason, it becomes evident that the contractual product cannot be supplied or if a stock issue arises, the BUYER will be informed promptly and clearly. With the BUYER's approval:
- A product of equal quality and price may be sent as a replacement.
- A new product may be sent based on the BUYER's preference.
- Delivery may be delayed until the product becomes available in stock or the obstacle preventing delivery is resolved.
- The order may be canceled.
In cases where fulfilling the delivery obligation of the contractual product becomes impossible, the BUYER will be notified, and any payments made by the BUYER, along with any documents binding the BUYER to debt, will be refunded within 10 days at the latest. In such cases, the BUYER will have no further claims for additional material or moral damages from the SELLER.
**Payment**
On **www.eddeforlove.com**, buyers who do not wish to use credit card information online can place orders via cash transfer (bank transfer). When making a bank transfer, the buyer may choose the most suitable bank and complete the payment. If the payment is made through EFT (electronic funds transfer), the date the payment is credited to the account will be considered. When making a bank transfer and/or EFT, it is necessary to ensure that the "Sender Information" matches the "Billing Information" and to include the order number.
If, after the product has been delivered, the buyer’s credit card is used in an unauthorized or illegal way by third parties, without fault of the buyer, and the bank or financial institution does not pay the seller for the product, the buyer is required to return the product to the seller within 10 days. In such cases, the return shipping costs are the responsibility of the buyer.
If the buyer chooses to pay by credit card, they agree to confirm the relevant interest rates and default interest information with their bank. The buyer also acknowledges and agrees that the terms of the "Credit Card Agreement" between the bank and the buyer will apply in accordance with the current legislation regarding interest and default interest.
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**Article 8 - Shipment/Delivery Procedure**
**Shipment**
Once the order confirmation email is sent, the product/products will be handed over to the shipping company contracted by the seller.
**Delivery**
The product/products will be delivered to the buyer’s address via the shipping company contracted by the seller. The delivery time is 30 days from the date the order confirmation email is sent and the contract is formed. This period can be extended for up to 10 days, provided the buyer is notified in writing or by a continuous data carrier.
If the shipping company does not deliver to certain areas, the products will be sent with a phone notice. In areas where the shipping company delivers once a week, delays may occur due to inaccuracies or omissions in shipping information, social events, natural disasters, etc. In such cases, the buyer cannot hold the seller responsible. If the product is to be delivered to someone other than the buyer, the seller is not responsible for any additional shipping charges that arise from the recipient’s refusal to accept the delivery, inaccuracies in shipping information, or the buyer's absence.
If the product/products are not delivered to the customer within the specified days, delivery issues must be immediately reported to customer service via email at **info@eddeforlove.com**.
**Damaged Packages**
If a package is damaged, it should not be accepted, and a report must be made to the shipping company’s representative. If the shipping company’s representative claims that the package is not damaged, the buyer has the right to open the package on-site to check if the product is undamaged, and to request that the situation be recorded in a report. Once the package is accepted by the buyer, the shipping company is considered to have fulfilled its duty. If the package is not accepted and a report is made, the situation must be immediately communicated to the seller's customer service with the buyer’s copy of the report.
**Article 9 - Product Return and Right of Withdrawal Procedure**
The buyer has the right to withdraw from the contract without providing any reason and without penalty within fourteen days after receiving the product. According to the General Communique on Tax Procedure Law No. 385, for the return process to be carried out, the buyer must fill out and sign the return section on the bottom of the two invoices delivered with the product and send one copy of it back with the product and keep the other copy for themselves. The withdrawal period begins from the day the buyer receives the product.
The cost of returning the product/products must be covered by the buyer. However, the right of withdrawal does not apply to products that are prepared according to the buyer's personal needs or specifications.
If the buyer exercises the right of withdrawal, the seller will refund the total amount paid, along with any relevant documents that the buyer was obligated to provide, within 10 days after receiving the withdrawal notice and product. No additional costs will be imposed on the buyer during this refund process.
The right of withdrawal is not affected by any decrease in the product's value or an impossibility to return the product, provided that the damage or impossibility is not caused by the buyer’s fault. However, if the decrease in value or the impossibility of return is due to the buyer’s fault, the buyer must compensate the seller for the value of the product or its reduced value.
The general return period for accidentally purchased products is 14 days. Products that have been opened, used, damaged, or altered in any way will not be accepted for return. Returns must be made with the original packaging.
If there is any damage, breakage, tearing, or alteration in the product or packaging upon return, the product will not be accepted for return, and the payment will not be refunded.
To initiate a return, the buyer must first contact customer service. The return shipping information will then be provided to the buyer, and the product must be sent to the seller along with the return invoice through the shipping company. The return will be accepted if the product meets the conditions outlined in this contract. Once the product is received and accepted for return, the refund will be processed to the buyer’s credit card or account. The refund will not be made before the product is returned.
For credit card purchases made in installments, the following procedure will apply: The buyer will receive the refund in installments, as they originally paid for the product. The seller will pay the full amount of the product to the bank, and the refund will be processed in installments back to the buyer’s credit card, according to the bank's guidelines. If the refund date does not coincide with the credit card's billing cycle, each installment of the refund will be credited monthly until the full refund amount is completed.
In cases of a return for a product purchased with a credit card, the seller is obligated to follow the payment and refund process with the bank and cannot issue cash refunds. The seller must initiate the refund via the payment system, and the bank will process the refund according to the above procedures.
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**Article 10 - Privacy**
The information provided by the buyer to the seller for payment purposes and as indicated in this contract will not be shared with third parties. The seller may disclose this information only within the scope of administrative or legal obligations. In the case of a legally authorized investigation, the seller may provide the requested information to the relevant authorities if they hold it.
Credit card information is never stored. It is only used to transmit securely to the relevant bank during the payment process to obtain authorization, and after authorization, it is deleted from the system.
The buyer’s email address, postal address, and phone number are used solely by the seller for standard product delivery and informational purposes. Periodically, campaign information, new product updates, and promotional offers may be sent to the buyer, but only with their prior consent.
Article 11 - Competent Court and Enforcement Offices in Case of Dispute
In case of any disputes arising from the implementation of this contract, Consumer Arbitration Committees, as announced annually in December by the Ministry of Industry and Trade, and the Consumer Courts located in the seller’s place of residence shall have jurisdiction, up to the amount specified in the announcement.
In the event of an order being placed, the buyer shall be deemed to have accepted all the terms and conditions of this contract.
Date: …/…/…
