FAQ
**Are the products sold on the website original?**
Yes, all products available on www.eddeforlove.com are original.
**Are the prices of the products including VAT?**
Yes, all product prices on www.eddeforlove.com include VAT.
**What should I do if I receive the wrong size, color, or model?**
If you receive a product that is different in size, color, or model from what you ordered, you can contact our customer service via our Instagram account [@eddeforlove](https://www.instagram.com/eddeforlove/) or by emailing info@eddeforlove.com to request an exchange.
**Can I change my order after placing it?**
If your order has not yet been shipped, you can contact our customer service through Instagram [@eddeforlove](https://www.instagram.com/eddeforlove/) or by emailing info@eddeforlove.com to change your order.
**Can I change the delivery address of my order?**
You can change the delivery address if your order has not been shipped. To do so, please contact our customer service through Instagram [@eddeforlove](https://www.instagram.com/eddeforlove/) or email info@eddeforlove.com.
**Will the product I want to buy be restocked if it's out of stock?**
Our products are part of collections, and once a product is out of stock, it may not be restocked.
**How should I clean my products?**
Due to the delicate and technological fabrics used in our products, each item should be cleaned according to the washing and drying instructions provided on the product tag.
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**Shipping & Delivery**
**When will my order arrive?**
Orders typically arrive within 1-3 business days.
**How can I check if my order has been shipped?**
You can track your order status on the "My Orders" page on our website.
**What should I pay attention to when receiving my package?**
Please inspect the package for any damage such as dents, tears, or wetness when receiving it. If you notice any damage, do not accept the package and request a damage report from the delivery person.
**What should I do if the delivery company couldn't reach me?**
If the delivery company cannot reach you at the provided address, the package will be delivered to the nearest branch. You can collect your package within 3 days at the branch by showing your ID. If not collected, the package will be returned to us.
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**Cancellation & Return**
**How long will it take to receive my refund if I cancel my order?**
If you cancel your order or return a product that meets the return conditions, your refund will be processed within 7-14 business days after the product reaches us.
**How many days do I have to return a product?**
You can return a product within 7 business days from the date you receive it, provided it meets the return conditions.
**What should I do if I receive a defective product?**
If you receive a defective product, you must return it within the 7-day return window. Inform us of the issue, and we will process a refund or replacement. If the same product is in stock, you will be notified to place a new order.
